A majority of the participants stated that they would occasionally experience an impact when purchasing unfamiliar brands from social media platforms. A total of 73% of the respondents claimed to have recently purchased a new brand through social media, while 55% mentioned that they opted for a different brand instead of their usual choice.
In terms of consumer preferences, beauty products are favored by 89% of respondents, while 42% are more inclined to purchase health care products through social media rather than physical stores (which only scored 35%). As a consequence of the COVID-19 pandemic, 84% of respondents reported a significant increase in both the frequency of their social media usage and its impact on their purchasing decisions over the past year. This trend is particularly evident among followers of the US version of TikTok.